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Refund Policy
Product Orders & Service Terms
This policy applies to FireTek product orders and FireTek Wildfire Defense LLC consultation or project services. If a written quote, order confirmation, or signed agreement states different terms, those terms control. Please contact us before ordering or scheduling if you need clarification.
Scope
FireTek Wildfire Defense LLC supplies RidgeArmor products and may provide project consultation or site-specific mitigation services. Because orders and projects can involve freight, custom quantities, scheduling, and third-party delivery, cancellations and returns are handled under the terms below.
Deposits
DeckBarrier deposits are 50% of the priced panels, credited to the final order and refundable before cutting. Corners, additional materials, hardware, freight and tax are confirmed during review. Other deposits follow your written quote or order terms.
Cancellations
DeckBarrier deposits are refundable before cutting. Request cancellation in writing so FireTek can confirm status and arrange the refund. For other orders and services, incurred costs for completed work, committed materials, freight and supplier charges remain payable.
Product Returns & Freight
Unopened, unused RidgeArmor products may be considered for return after prior written authorization. Installed, cut, custom, special-order, or customer-damaged materials are non-returnable. Approved returns may be reduced by original freight, return freight, restocking, handling, or supplier fees. Report visible freight damage promptly and retain the packaging and photographs so we can review the claim.
Consultation & Project Services
Completed consultation and project services are not refundable once delivered or performed. If you believe the agreed scope was not completed, contact us promptly so FireTek Wildfire Defense LLC can review the concern and determine an appropriate correction.
Unforeseen Conditions
If delivery or project work is delayed or cannot be completed because of unsafe conditions, weather, regulatory issues, carrier events, or other circumstances beyond FireTek Wildfire Defense LLC’s reasonable control, we will communicate next steps and may reschedule, replace, credit, or refund the affected portion as appropriate.
Contact
Questions, cancellation requests, return-authorization requests, or freight-damage notices should be sent to info@firetekwildfiredefense.org or 503-739-2442.